Front of the House Management

In a customer facing function, one does not get a second chance to make a great first impression; Cheerze ensures that you make the greatest first impression.

Front of the House

In a customer facing function one does not get a second chance to make a great first impression; Cheerze ensures that you make the greatest first impression. With Cheerze – Front of the House module, increase your room nights and eliminate system shutdown during night audits. Get your reports in your mailbox and on your mobile device. Track every transaction. Design your own custom reports.

Cheerze’s-Front of the House module takes over from the moment your guest makes a reservation. A whole series of guest related transactions – scheduled reservation, regular registrations, walk-ins, room allotments can all be handled with ease. Guest History, a powerful MIS tool, a plug-in for the telephony system and night audits are the core components of Office module.

Reservations

Cheerze has several built-in connectors to external systems. This is best illustrated in the Reservation Module. Reservations from your  travel agents’ website, your web-portal, OTAs, third party sites/GDs will reflect on your booking chart promptly. Guest-side and hotel-side (room inventory) of the system get updated simultaneously with reservation details while suitable notifications are triggered to the guest via SMS and email. Other key aspects of the reservation system include:

  • Group, individual, and multiple room reservations on single screen
  • Quick retrieval of guest history
  • Quick reference of occupancy chart (graphical)
  • Rate assignment using tariff table
  • Splitting of reservations
  • Guest message maintenance
  • Computing over booking percentages for room types
  • Room night allocation for travel agents/company
  • Handling of charters
  • Printing of registration cards
  • Re-instating cancellations and no-shows

Registration

Cheerze-Registration, takes care of several activities from the time a guest checks-in till the guest checks-out. This includes, check-in, changing rooms, linking and delinking of rooms, guest messaging and paging, recording turn-away guest details, blocking and clearing rooms, locker facility, billing broadcast, guest stay amendment, and guest accompaniments.Other key aspects of the registration system include:

  • Quick check-in for reserved guests (groups and individual)
  • Quick check-in for walk-in guests
  • Easy room change
  • Graphical display of room rack
  • Pre-defined discounts for F &B, laundry,telephones etc.
  • Highly flexible rate structuring facility
  • On-line display of key hotel statistics (e.g. in-house & expected ARR, ARP and occupancy)
  • Key card interface
  • Guest complaints and maintenance requests

Cashier

Cheerze– Cashier, handles postings, folio transfers, checkouts, settlements, tagging of advance, duplicate bills, foreign currency exchange, tariff removal, folio activation/deactivation and overall status tracking. Some key aspects of the cashier module are:

  • Individual and group checkouts on single screen
  • Direct posting of transactions to group leader
  • Defining in-house credit limits
  • Reservation and room advance
  • Credit card encashment with certificate
  • Customize bill splitting during stay & checkout
  • Part-settlements
  • Multi-modal settlement of a single bill
  • Settlement using multiple credit cards
  • Multi-currency bill settlement
  • Online bill settlement to sundry debtors

Night Audit

Night audit compliance is key to maintaining procedural control, supervising credit limits and maintaining overall integrity of accounting systems. The night audit process ensures accuracy of all day transactions – reservations, posting of day charges and collections, check-in and check-out details, and guest accounts. The night audit process is backed by analysis and reports that are action-based.Cheerze – Night Audit, can perform tasks like.

  • Posting of registered tariff & taxes based on guest type, fixed charges
  • Changing status of non-materialized reservations to No-shows
  • Maintaining a comprehensive guest ledger, night-audit flash report, night clerk’s report and daybook
  • User based. customized one-key printing
  • Updating guest history with details of those who have checked out
  • Automatically switching housekeeping status of occupied rooms to dirty

Systematic record keeping of guest information in a matter of hygiene. Especially, in the hospitality industry, ‘Knowing Your Customer’ is a significant aspect of guest relations. Aside from gathering standard data points, as part of the reservation and billing process, recording and keeping tab of guest preferences is extremely important for marketing and maintaining guest loyalty. Also, profiling a troublesome guest is as important as profiling a good guest! Cheerze – Guest History features include:

  • Recording guest preferences (exhaustive)
  • Tracking guest visits, comments and complaints
  • Tracking birthdays and anniversaries
  • Tracking frequent and loyal guests
  • Alerts and notifications for special events and offers
  • Printing of mailing Labels
  • Searching guest by criteria (multiple)
  • Merging and purging of guest history

Cheerze POS unifies all your points of sale, including room service, restaurants, bars and other outlets into a single bill. The KOT and order processing system is intelligently automated and integrated into your guest history. Touch screen and handheld interfaces provides enhanced user and guest experience. Features include:

  • Facility to set-up complex tax and discount structures/exceptions
  • Split bills, multimode and multi-currency settlement options
  • Fast food billing
  • KOT audit
  • Table transfers and linking of multiple tables
  • Alerts for billed & checked out rooms
  • Restaurant toggling (single cashier and multiple restaurants)
  • Open item concept
  • Happy hours pricing
  • Guest history – preference and favourites
  • Popularity and cover analysis
  • MIS reports
  • Provision to export data to other office automation tools
  • Strong access control
  • Global search and active menu help
  • Highly scalable, GUI based and designed for client-server architecture

Cleanliness is one of the most important factors that a guest looks for while deciding to stay with you. During rush hours while many guests are checking in and out, verifying and keeping track of tidy and dirty rooms can be a stressful and time consuming process. Cheerze – Housekeeping and laundry management provides the facility to manage and monitor the housekeeping activities such as tracking maid cleaning time, duty roster(by floor), cleaning schedules – a comprehensive housekeeping console allows performance tracking by floor and staff. Customer reviews can be recorded, tracked and escalated. Other features…

  • Create and update job cards online for task management
  • Register lost and found items
  • Mini-bar billing
  • Maintain room supplies inventory
  • Block rooms for maintenance
  • Manage complaints and maintenance requests
  • Laundry billing (with holiday rates)
  • Update room status at real-time
  • Generate Real-time occupancy reports

Back of the House Management

Cutting costs and running an efficient back of the house operations is as complex and creating topline/revenue generation.

Hotel Management Extensions

Bar Stock Maintainence, Account Receivable, Food Costíng, Central Reservation System, Guest History-POS, Home Delivery-POS and SPA Management

External System Interfaces

With a single-minded focus on giving our customers the finest solutions, we have been adding interfaces to external systems.

Hotel Mobility Solutions

In response to this evolving customer profile, Cheerze mobile solution is now available for services related Front Office, POS, Housekeeping, and Stores.

What Our Customers Are Saying

Don't just take it from us, let our customers do the talking!

Our association with Cheerze commenced with the implementation of Cheerze software at Hotel Athithi, Pondicherry, which is managed by our company. Since then our relationship with champagne has grown from strength to strength.
Today, all the hotels managed by us in India use Cheerze Software. The multiple features of the software make it practical and user friendly. This aspect, coupled with their prompt after-sales service, has therefore proved Cheerze to be a good business partner.

Lakshman Ekanayake

Director / Chief Executive Officer, , Aitkin Spence India Pvt. Ltd

I am using this software for the past eight years and very much satisfied with the product and their SERVICE. The very good thing i liked is their support response which is very polite and prompt. They have 24/7 support team available on phone and online. This product is designed very well and they are doing their best by releasing updates almost every month. I have been using the software for my entire group.

Amitava Roy

Founder / CEO , TGI Hotels

This is to inform you that the Fourth Dimension Software team has successfully implemented their hotel management solutions at our following locations.
VITS, Mumbai, VITS, Nashik, Lotus Resorts, Goa, Fort Mahodadhi, Puri.
The product has proved to be a wonderful investment for us. The product has a lot of features and the support provided by them is excellent. All our users are happy with the product. We find the user-defined report to be a great MIS tool and this has helped us tremendously. I would endorse this product without any hesitation.

Amit Mehta

Assistant General Manager Finance, Kamat Hotels

Do You Have Any Questions?

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Simply What Is Cheerze?

The most advanced and integrated Windows-based Hotel Management system in the market. Cheerze™ is seamlessly integrated and fully comprehensive and covers the entire spectrum of the software application in a Hotel. Cheerze™ helps the Management to control the operations better.

What Technologies Behind Cheerze?

Cheerze™ builds around the advanced and superior technology of tomorrow’s need. The system can work in client-server architecture as well as Web servers (3 tier architecture). Cheerze™ smoothly runs on stand-alone, peer-to-peer network and on a complete LAN environment. It is connected to operating systems like Win NT, Win 95, Win 98, and Windows XP, and all modern Windows versions.

What Kind of Business Need Cheerze?

Cheerze is the preferred Hotel Management System for midsized hotels, resorts, small hotels and serviced apartments.

How Many Clients Cheerze Have?

Our client base has consistently grown over the years. Today we have over 600+ clients spread over India, Sri Lanka, and East Pacific.

Our Contacts

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0766 1144 07

Cheerze Hotel Management Solutions Sri Lanka, 70/3, 3rd Lane, Circular Road South, Kurunegala

Cheerze Hotel Management System is a product of Fourth Dimension Technologies, An ISO 9001:2015 certified company that headquartered in Chennai. AgE Global Group is the strategic partner for Cheerze range of products in the Sri Lanka.